The staff of H.O.P.E.E. House is not just ordinary working people but rather they are women with accumulated recovery time caring about recovering women and helping them restore their dignity … “hope”! H.O.P.E.E. House staff will provide services with a pledge of excellence and providing exceptional service with dignity and respect. The staff will not tolerate disrespect and will promote courtesy at all times. They will never put down any resident. Staff members are encouraged to go “above and beyond” in their day-to-day work. The staff will receive adequate training to address confidentiality (HIPPA) and providing first class service. Mandatory training sessions must be attended and properly documented. All staff will have the required education and/or proper credentials to provide the service rendered. There is a Table of Organization defining the chain of command and proposed staffing along with a grievance process for residents. At H.O.P.E.E. House, we believe every woman is our customer and the ultimate goal is to provide service a cut above the normal. There are five principles of Staff Excellence at H.O.P.E.E. House: